1. On your computer, open Chrome.
  2. Click the Tools menu (three dotted lines in the upper-right corner).
  3. In the drop down, click More tools > Clear browsing data.
  4. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
    Opened clear browing data menu with All time, cookeis and other site data, and cached images and files selected
     
  5. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.